When Usha first came across a job opening for the Games Operator role with HBL, she saw it as an exciting new opportunity in her career. Today, she leads the team as a Site Supervisor at Usha Breco in Haridwar, India! “Meeting people from across the country and learning from every interaction keeps my job fresh and rewarding every single day,” she shares.
Usha started as a Games Operator whose role is mainly focused on hitting targets, maintaining game upkeep and ensuring smooth operations. Her willingness to take ownership and continuously find ways to improve soon paved the way for her growth into her current role as a Site Supervisor.
Her career in HBL hasn’t been without challenges, especially when she was new to the role. Managing large crowds on busy days taught her to stay focused and composed under pressure. The lively atmosphere of the park also encouraged her to improve communication with both guests and team members, and the introduction of a PA system made a huge difference in creating a clearer and more enjoyable experience on site. Usha also noted that managing the team during peak hours became a valuable lesson in leadership. By understanding each person’s strengths and fostering mutual respect, she turned her group into a well-coordinated team. When it came to stock management, Usha learned to anticipate the preferences of diverse visitors, which allowed her to plan prize lines that matched their interests and boosted performance.
Her dedication and drive have not gone unnoticed. Being promoted from Games Operator to Site Supervisor remains one of her proudest moments, and receiving the Best Operator Award 2025-2026 during the Annual Managers Meeting in India reaffirmed her belief that hard work and consistency always pay off.
Ajay Krishnan, the HR Manager for India, shared his thoughts on her growth, “Usha’s ascent is a testament to her unwavering commitment, professionalism, and pursuit of excellence. She has taken full ownership of her role, overseeing site operations with precision, managing inventory seamlessly, engaging customers with warmth and care, and consistently driving sales with purpose and pride.”.
Usha continues to look ahead, ready to take on bigger challenges in the future. At present, her focus is on strengthening every aspect of the park’s performance, from sales to guest satisfaction and development. She hopes to expand her role to managing multiple sites and setting a strong example for others to follow.
Congratulations to Usha on her incredible journey so far, and we look forward to many more milestones ahead!
