Do you want to be part of a growing, exciting business that operates skill games and family entertainment centres in over 150 sites and over 25 countries?

A career at HB Leisure is about enthusiasm and commitment, working as part of a team with the possibility of travelling the world.

We offer a competitive salary, attractive and achievable bonus scheme and access to a range of training programmes. You’ll become a key part of a fun, enthusiastic team. So if you have passion and a desire to develop in a progressive business then take a look at our current opportunities.

As a Games Operator or Arcade Host, you’ll have excellent customer service skills, strong motivation and enjoy working as part of a team. We focus on your individual skills as you develop within a fantastic working environment and the world can be your oyster.

A world of fun and opportunity is within your grasp

Carve your own path

A career with HBL means a bright future. Whether you have a desire to progress into a management role, or enjoy the opportunity of world travel, we’ll strive to get you there.

Work hard, play hard

At HBL, no day is the same which means you get to discover new things and be part of a unique brand.

Enjoy the outdoors

If a desk isn’t for you, you’re for us! Gain real-life experience and develop transferable skills that will be recognised throughout your career.

Why work for us?

We are the world’s leading attraction partner for skill games and amusements across the globe, and we’re still expanding! As we continue to grow, we are looking for driven individuals who can keep up with the pace of this exciting, ever-changing business. If you’re ready for a challenge and all the benefits that come with it, start your journey with us – we promise it will be a fun one!

All employees have a range of benefits specific to their country, below are examples of some of the amazing benefits available at HBL that our UK employees enjoy.

Employee discounts

Access to a range of great discounts. Unbeatable savings at hundreds of retailers to help make your money go further.

Gym discounts

Money off memberships at over 3,000 gyms across the UK and Ireland and offers on equipment and spa days.

Private GP access

Free, confidential same-day telephone and online consultations with a GP and an online prescription service.

Emotional counselling

Free, confidential helpline for any life issues you may face and free counselling sessions over the phone, online or in-person

Pension guidance

Online trackable pension pot and financial wellbeing guidance from a pension expert

Pay documents

All your payslips and pay information for you to see and download whenever, wherever

Cassie joined the business in late 2019 within the purchase ledger team, but it was quickly identified that she aspired to qualify as an accountant which was endorsed, encouraged and funded by the company. She qualified in March after two years of study with the Association of Chartered Certified Accountants. Today, she is a management accountant and covers the accounts for the Asia Pacific region, managing the fixed assets register, group intercompany reconciliations and recharging, as well as annual Group audit processes working as part of the wider finance team, both locally and internationally. Cassie is also a key strength with employee social events, bringing teams together for important team building and socialising! She loves the variety and challenges of working on different entities and countries within the business and seeing her remit and career grow.

Cassie, Management Accountant

Adam is the Games Cluster Manager (North) with overall responsibility for Alton Towers Resort, Drayton Manor Resort, Blackpool Pleasure Beach, West Midlands Safari Park, Pleasurewood Hills and Emerald Park in Ireland. He has 19 years’ service with HB Leisure under his belt. Prior to his employment, Adam did his work experience with the company whilst still at school. Adam works closely with the Games Managers in each site, ensuring profitability, efficiency and smooth running of all of the games. During the off-season, he is involved in managing new projects and is especially proactive with training, coaching and bringing along new talent in the business. With a career that started out as a games operator, he quickly moved into a trainee manager role before becoming assistant manager and then games manager at Alton Towers Resort. A step into an Operations Manager role gave Adam the opportunity to travel and further develop his career. He spent four winters working in Dubai before returning to his present role, which is key to the success of the sites he is responsible for. Adam loves the variety of his job and especially enjoys being able to work outdoors as a balance to the days that he is desk-bound. He has found great personal development through the management and leadership team as well as the opportunity to live abroad for short periods

Adam, Games Cluster Manager - North

Donna is the Senior Buyer for the company working as an integral part of the purchasing team. Donna has a wonderful 27 year’s service with the company having started her career as a trained Chef. She decided on a career change and enrolled at night school to train in accountancy and secretarial skills. A love of playing the arcade machines at Fifth Avenue in Llandudno and an obsession with collecting fabulous toys and prizes by winning on the machines, led her to an introduction to HB Leisure’s head office and she began her full time employment as a purchase ledger clerk. As her experience of the company grew, she joined the purchasing team, where she remains today, but with a far greater remit than when she started out. Some of her main duties include designing new products and forecasting the demand for products across the UK, Europe and USA sites, all of which have their own different requirements and regulations. Donna has been a key player in visiting trade shows and exhibitions including visits to China where many of the products are made. She supports and supervises the head office team as it continues to grow and expand. Donna feels a great sense of achievement when a new product she has been involved with from the initial concept to being won by our customers all over the world. The fast-paced environment means that no two days are the same.

Donna, Senior Buyer

Charlotte joined the HR team in early 2022 and has made a significant impact with recruitment strategy for primarily UK, but also some other parts of the world too. Initially, she joined as an additional resource for HR and Payroll, but her strength in recruitment initiatives and her collaboration with operations teams, has given her the role of Talent Acquisition Lead with a strong focus on creative, advertising, social media and managing the systems which support those key areas. Charlotte is often the first point of contact by attending careers fayres and recruitment events and she makes sure that the application process for all of our roles is efficient and professional. She works closely with teams to plan their staffing levels and source appropriate candidates. Charlotte supports the processes for the entire employee journey, making sure employee engagement is key to our success. Charlotte is passionate about adding talent to our teams, completing the 360 life cycle and having the trust and autonomy to actively implement new ways of working to provide an efficient and high standard to all.

Charlotte, Talent Acquisition Lead

Robyn joined HB Leisure after moving from one fast-paced industry to another, with her early background working in hospitality. Whilst studying at college, she joined the company for additional income as a games operator at Legoland California. She says that working in the theme park environment is ‘electric’ and having partnered with HB Leisure’s culture, she became hooked and quickly decided to switch careers. Today, Robyn is Vice President of USA Operations. She champions the setup of new sites and within the USA has seen exponential growth over the past two years especially. She trains new managers in running successful operations and is always looking for ways to improve processes and ways of working throughout the US business. Her journey started in 2011 with her part time role as games operator, but her talent was spotted and she was promoted to Team Lead and Assistant Games Manager quickly and she remained at Legoland for almost six years. In 2017 she took a leap to relocate to the East Coast and became Games Manager in Luna Park, New York and then on to Lake Compounce in Connecticut in North America. From 2020 onwards, Robyn has travelled the country setting up operations with some of the country’s biggest partner parks, including Sea World, Busch Gardens and Six Flags. Robyn says that the best thing about working for the company is the shared goals whilst working in an environment where people are happy to be enjoying the fun that the theme park brings.

Robyn, Vice-President of USA Operations

Ericka was attracted by the expansion and the fun working environment that HB Leisure offered, after a career as Operations Manager for a karting company. She joined a little under three years ago as Sea World Orlando Site Manager. Her confidence and experience has grown hugely in her time with the company and she loves the professional growth she has achieved and continues to achieve through the strong leadership of her seniors. She trains her team to the benchmark of ‘8 Steps to Glory’ which is our mantra for sales success and an enabler of superb levels of service which turns a great day out for our customers into some magical family memories. Celebrating winners is key to her motivation and she strives to coach and train her team that the development opportunities are endless.

Ericka, Games Manager - Seaworld Florida

Devonte joined HB Leisure in 2017 in New York City as a games supervisor. In just a couple of months, he became assistant manager and his next promotion was in 2019 to Games Manager at Luna Park, New York. In 2022 he progressed again – this time to Cluster Manager, Pennsylvania, responsible for Dutch Wonderland and Sesame Place. He trains, coaches and motivates managers and supervisors, as well as driving revenue and maintaining high standards through his team. Keeping an administrative and financial eye on operations in both parks, he manages projects related to each site. Devonte describes it as ‘a pleasure’ to have been involved with several other sites in between his main responsibilities and being able to pass on his experience to co-workers and team alike, brings him huge job satisfaction. Be it personal or professional growth, he loves to see others succeed – not to mention the success of our customers playing our games.

Devonte, Regional Manager - PA

This is Evan’s sixth year with the company, joining as a Games Operator at Lake Compounce, Connecticut before he became manager in 2020. He now oversees two sites – Legoland New York and Lake Compounce as Cluster Manager. Evans’ focus is on team development and implementation of enhancing revenue and expenditure strategies as well as ensuring the overall operation runs smoothly. Every day for Evan brings a unique experience and challenge.

Evan, Cluster Manager

College and university studies have fitted in alongside Hollie being part of the team since 2018 at Alton Towers Resort. As Games Supervisor, Hollie has played a key part in the recruitment and training of team members and in helping to manage the staffing levels in line with budgets. Hollie will be putting her skills to great use when she travels to America for a period of secondment to support the teams there with new site setups and on-going training. Hollie has worked on winter projects such as Winter Wonderland, both as a games operator but also with the recruiting of external people to work at the event. Having gained her degree in Business Management, she will be able to bring her learnings to the UK teams and continue supporting with people matters. Hollie attributes her working life to helping hugely with her university studies, as she has been able to put the practice of working into her theory knowledge and vice versa. Every day is different for Hollie, she enjoys the versatility of what she does and states that she has made some of her best friends during her time with the business. Being part of the HB Leisure Family has given her confidence and the support to succeed.

Hollie, Games Supervisor - Alton Towers

Gender Pay Gap Report

In accordance with the UK Equality Act 2010, we published our Gender Pay Gap Report for the year to April 2022.

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Recruitment Privacy Notice

HB Leisure Limited takes your privacy seriously and this policy sets out the principles governing our use of the personal data you provide to us.

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FAQ

Here is a selection of or most frequently asked questions. If you have a question that isn’t answered here, please get in touch. A member of our staff will be happy to answer any questions you have.

How will I know if this role is for me?

If you’re looking for a customer facing role and enjoy helping guests win some of the most amazing prizes, then this is the opportunity for you. Or if you love gaming and arcades, we have many arcade host opportunities.

What will the HB Leisure Induction look like?

Your induction will last between 3-4 hours and will be an information-based session alongside picking up your Park Uniform, viewing the scheduled rota for your first week with us, a tour of the site and a presentation in regards to policies and park employee processes. (Please note that due to the time of year and site location, this schedule may vary).

What should I expect my Training schedule to include?

All training schedules are site specific, however, you will either be buddied up with a member of your team or your site Supervisor, for your practical training.

What hours will I be working?

Here at HB Leisure, we offer full time and part time hours – whichever suits you. If you’re looking for a full time role, during peak season, you may experience working hours to rise between 30-45 hours per week (locations and times of year may vary).

I would love to be a Games Host, is the bonus structure achievable?

The targets within the Bonus structure have been created to enable you to achieve them – if you follow our “8 Steps to Glory” which you will receive on your first day, these tips and tricks will give you the best chance to earn a bonus.

I have a friend who would like to join HB Leisure, what process do I need to follow?

We run a ‘Recommend A Friend’ scheme here at HB Leisure, so if you have a friend who is looking for work too, please confirm their details with your manager and you could earn up to *£100.00 bonus! (*Terms and Conditions apply).

I am looking for a long term career, are there chances to progress at HB Leisure?

Absolutely, if you’re a hardworking and motivated person, the opportunities here at HB Leisure are endless! Over the past year, HB Leisure’s growth has been phenomenal, which means brand new roles and opportunities have become available which makes it an exciting place to be.

HB Leisure advertises the chance to possibly travel the world, which locations would this include?

UK, USA, Australia and the Middle East to name a few!

Are there any other benefits that HB Leisure offer?

We have a fantastic benefits package* which includes access to a Private GP, hundreds of high street retailer discounts and much more! Benefits are dependent on whatever country you work in.

*UK only

What happens when the season ends at HB Leisure?

HB Leisure doesn’t stop operating once the season ends, so if you’re looking to continue working with us for a while longer, there will be an opportunity to join us at Winter Wonderland in Hyde Park or one of our winter secondments in other parts of the world.